Orders placed through the links on this site are fulfilled by the official N7-Neo store, and its returns policy applies. The summary below reflects the headings published on the official returns page.
The official store states that it wants every shopping experience to be as good as possible and publishes guidance for returns, damaged products and cancellations.
Contact the store's customer service as soon as possible after ordering. The quicker you get in touch, the more likely a cancellation can be processed before dispatch.
Goods returned in line with the store's instructions are refunded. Keep your order confirmation and proof of postage.
Request return instructions from customer service before sending anything back, so the parcel reaches the correct address and can be matched to your order.
If a pack arrives damaged, photograph it and contact customer service promptly so a replacement or refund can be arranged.
Refunds are issued to the original payment method once the return has been received and checked.
Allow a few working days for your bank or card provider to post the refund. If it still has not appeared, contact customer service with your order number.
Free gifts and promotional items cannot be refunded or returned.